• Terms and Conditions

This legal statement contains the terms and conditions that regulate (a) this site and (b) the newsletter provided by Vivienne Westwood Limited.

By using any pages of this site and/or by subscribing to the newsletter, you expressly accept and agree to abide by all the terms and conditions contained in this legal statement.

Do not use any pages of the site if you do not accept and agree to these terms and conditions. The site is available only for your personal use, which shall be limited to viewing the site, providing information on the site, downloading product information for your personal review, purchasing products and receiving the latest updates from Vivienne Westwood. Vivienne Westwood is not responsible for any improper use of data and contests of the site due to third parties. The visitor of our site or the subscriber to our newsletter is responsible only in the case that incorrect information is given to the site or third parties, and/or if unjustly usage of data occurs. Any usage of data by third parties in any manner contrary to applicable law or governmental regulation is beyond Vivienne Westwood’s control and, consequently, Vivienne Westwood is not prosecutable.


Ownership: Copyright & Trademark

Vivienne Westwood owns the entire site.

The documentation, images, characters, artwork, graphics, music, software and other contents of the site, and all codes and scripts in any format used to implement the site are the exclusive property of the company or they have exclusive rights to the same. The content of the site is protected by copyright. If not expressly previously established it is not possible to copy, modify, upload, download, transmit or re-publish for redistribution to third parties for commercial purposes any material content of the site without the prior written agreement of Vivienne Westwood.

All content included on this website (including, without limitation, the trade marks of Vivienne Westwood, logos, graphics, text, photos, designs, logos, icons, images, data and software) is the property of Vivienne Westwood, its affiliates and licensors and as such is protected by international and UK copyright and other intellectual property laws. The images can be displayed and reproduced temporarily during use of website services and for personal and non-commercial purposes only. The Vivienne Westwood images cannot be copied, in their entirety or in part, amended, distributed and published or otherwise used without the written approval of Vivienne Westwood and its authors.

You may not frame this website within any website controlled by you.


Making A Purchase

The prices shown will include VAT at 20% if you are in the EEC or without VAT if you are purchasing from the rest of the World.

Prices quoted on the product page are exclusive of postage and packing, this will be added at the rates specified in the delivery section below once you procced to checkout. You will receive confirmation of your order via email.

We accept Visa, MasterCard, Delta Switch and Visa Delta payments.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

For information about buying from other on line sources please follow click here.

Occasionally we require further information in order to process orders, if this is the case you will be contacted and maybe requested to provide information confirming your identity and address. We are required to do so as your bank has not been able to confirm the payment. Once the payment has been authorised goods can only be delivered to the invoice address provided.

Shipping And Handling

All accessories will come with the appropriate Vivienne Westwood pouch and box. All handbags will come in a Vivienne Westwood dust bag.

All orders will be sent with Royal Mail, FedEx UK and FedEx International courier service. Orders containing perfume will be sent via Royal Mail registered post. All items will require a signature upon delivery.

Please note that all duties and taxes that are incurred when importing to the USA, Canada, Australia and New Zealand are liable to the customer and will not be paid for by Vivienne Westwood Ltd.

When importing to the USA you may be required to supply your Social Security Number in order for your goods to clear customs.
Should your goods not clear customs and the item returned to ourselves due to the failure to provide a Social Security Number, your initial postage charge will not be refunded.

We cannot be held accountable for delays in customs clearance.


Delivery Schedule

Orders are usually dispatched on the next working day following the date of order and delivery times are scheduled from this date. Pick ups are made by our delivery services at 4.30pm daily, Monday-Friday, a specific time for delivery can not be stipulated and will usually fall between 9am and 5.30pm. Once your order has been dispatched you will be sent an email containing your tracking number and method of tracking the item.

When choosing ‘Next Day delivery’ orders must be placed before 3pm.

We are unfortunately unable to deliver to PO Boxes or Hotel Suits.

Orders placed at weekends or public holidays will be dealt with on the next working day.

Please allow five working days for delivery of goods from next working day of purchase when selecting Royal Mail delivery service.


Delivery charge

UK Deliveries
5 Working Days – £5.50
Next Working Day – £8.00
Saturday Delivery – £10.50

EEC Deliveries
FedEx International – £12 to £45 dependant on weight of goods (Three working days from dispatch)

Rest of World
FedEx International – £20 to 45 dependent on weight of goods (One – Three working days from dispatch)

Please Note that due to weight of item, an additional £3 will be charged per pair of shoes ordered.

Delivery times are estimated from next working day from the order being placed. Occasionally this delivery schedule can be affected by adverse weather conditions and seasonal fluctuations in deliveries at the sorting depot, unfortunately we can not take responsibility for any delays that are caused by the courier service.


Tax Charges

The prices include VAT at 20% for EEC customers, for non EEC customers the price at point of sale will be excluding this tax.


Credit Card Security

To ensure that your shopping experience is safe, simple and secure viviennewestwood.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled you will see a padlock at the bottom of your browser and you can click on this to find out information about the SSL digital certificate registration. To reduce the risk of credit card fraud we reserve the right to dispatch goods only to the billing address of the card used to purchase the product(s).


Reaching Us

If you need to reach the E-Commerce Team, please email us alternatively, you can

call us on (0044) 020 7915 2461(0044) 020 7915 2461

fax us on (0044) 020 7738 9655

write to us at -
The E-Commerce Team
3 Avro House
Havelock Terrace
London
SW8 4AS
United Kingdom


Privacy Policy

Vivienne Westwood Ltd. shall not disclose users’ information to third parties when said users subscribed to the Vivienne Westwood newsletter. Vivienne Westwood Ltd. does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.


Returns and Exchange Policy

Our aim is to guarantee your complete satisfaction, if you are not satisfied with your order, you may return your unused item subject to the following criteria.

- Items must be in their original unused, unsoiled condition. Shoes should be tested for fit on a clean surface

- Items must be sent in their original packaging with the swing tags attached. Shoe boxes should be protected and returned back to us undamaged as they are seen as being part of the product, damage to the box may lead to the item becoming non refundable.

- Items can only be returned within 14 days from the date of delivery. Items returned outside of this time frame maybe accepted at the discretion of Vivienne Westwood Ltd and may only be exchanged for store credit

- Returns must include a completed Vivienne Westwood return form (to be found with the delivered goods) and the Westwood Ltd invoice.

- Vivienne Westwood is unfortunately not able to cover the cost of returns, however we will happily ship your exchange free of charge.

PLEASE NOTE that we DO NOT accept returns on earrings, swimwear or underwear due to hygiene reasons. This does not effect your statutory rights.

Vivienne Westwood Ltd is not able to accept responsibility for any returns lost in transit and therefore recommend all returns be sent by registered post. It is advisable to obtain a proof of posting certificate if using the Post Office and arrange the necessary compensatory cover for the items.

Should you wish to exchange your purchase the item(s) should be returned within 14 days of delivery. You will not be charged again for delivery. If you require an exchange on a faulty item and we have stock available a replacement will be sent out.

Vivienne Westwood Ltd does not take responsibility for damage that occurs during the return process, please ensure that the goods are well protected when returned to us.

Please note that all refunds and exchanges must be made through our website, no goods bought via the online store may be returned to any other Vivienne Westwood outlet.

We will refund the original credit card only, if your item was a gift you may be offered an exchange or credit note.

Once Vivienne Westwood receives, processes and accepts your return, you will receive an e-mail, which confirms your refund. After the e-mail confirmation, the refund will be processed. Refunds may not show up on your bank statement immediately, please note that the monies may take upto ten working days to appear in your account dependant on your bank.

Returns are to be sent with a returns form, the original invoice and in original packaging to:

E-Commerce Returns Dept.

3 Avro House
Havelock Terrace
London
SW8 4AS

Vouchers

Euro Voucher

1. The voucher cannot be exchanged for cash.
2. The  minimum value of the voucher must be redeemed.
3. The voucher will only be valid for six (6) months from the date of issue 30/10/2013
4. In the event of loss, the voucher shall not be replaced.
5. The voucher may only be redeemed in the Vivienne Westwood Milan Boutique and the Vivienne Westwood Paris Boutique (Womenswear department)

Dollars voucher

1. The voucher cannot be exchanged for cash.
2. The  minimum value of the voucher must be redeemed.
3. The voucher will only be valid for six (6) months from the date of issue 30/10/2013
4. In the event of loss, the voucher shall not be replaced.
5. The voucher may only be redeemed in the Vivienne Westwood LA Boutique or  Vivienne Westwood‘s official website(www.viviennewestwood.com), only if specified on the back of the voucher

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